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MP writes to BIS ministers regarding HMV gift vouchers

16 January 2013

Jo Swinson, MP
Parliamentary Under-Secretary of State
Department for Business, Innovation and Skills

16 January 2013

HMV Gift Cards and Vouchers

I suspect, like every Member of Parliament, I have a number of constituents who bought HMV Vouchers or Gift Cards as Christmas presents, who didn’t have the chance to exchange them before HMV went into administration.

I understand that HMV was selling Gift Cards and Vouchers all through Christmas and up until the day they went into administration.

That, of itself, must raise questions, in that way before they went into administration, directors and management must have known that the company was at very real risk of failure, and I think that of itself raises legitimate questions of, in those circumstances were the directors of HMV obtaining property by deception, i.e. offences against the Theft Act, in allowing their stores to continue to sell vouchers and gift cards, when they must have known that there was little prospect of those vouchers or gift cards ever being redeemed?

Under the strict letter of Insolvency Law, anyone who has a HMV gift card or voucher is a creditor of the company and now stands at the back of the queue, behind the banks, HMRC and others who have priority claims.

In theory, someone who possesses an unredeemed HMV gift card or voucher, could apply to the Administrators for a refund but the chances of success are tiny, given the firm’s debts of more than £170 million.

Clearly it is unfair, indeed, more than unfair, that consumers should be left out of pocket when a retailer refuses to honour gift vouchers, and I would hope that BIS and other Government Departments would be having a consideration of the rules on gift vouchers and insolvency to ensure that consumers are adequately protected in cases like this.

A gift voucher should be as good as a Bankers Draft, i.e. a consumer should know that they will either be able to redeem the gift voucher, or get their money back, and there is absolutely no reason why companies shouldn’t keep monies raised from gift cards or vouchers in a separate account.

Sir Tony Baldry